All Reports
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Valuing Home Delivery (UK)
Home delivery needs major improvement that can only be achieved through collective effort by all stakeholders: CONSUMERS, RETAILERS and CARRIERS. This...
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UK customer e-service report june 2008
This quarterly report monitors consumer perceptions of customer service support in the UK online market
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2007 eHoliday Study
2007 USA post-holiday results from both merchants and consumers. 24 slide PowerPoint presentation.
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Thinking About Future e-Commerce
A thought leadership paper on the future challenges facing e-commerce
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Thinking About e-Commerce Failures
A thought leadership paper on e-commerce failures and how to resolve them
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Thinking About Recession Retailing
A thought leadership paper on strategies and tactics for managing e-retailing in an economic slowdown
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Global Online Shopping Feb 2008
A global overview of online shopping released in February 2008 by Nielsen.
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EU e-Commerce Overview 2008
Latest review on e-commerce progress in the EU.
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IMRWorld Global Index Backgrounder
A comprehensive index of global e-commerce
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FEVAD France Internet Shopping 2007 - 2008 Statistics
French online shopping in 2007
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